Air Malta offers more flexibility and value for cancelled flights due to Covid-19

Date: Tuesday, 14 th April 2020
Ref: 034-2020 EN

Air Malta offers more flexibility and value for cancelled flights due to Covid-19


Air Malta has today announced three new options for all customers who have had their flight cancelled due to the Covid-19 pandemic. The new terms offer more flexibility and value to customers in the form of travel vouchers that range from future credits to an extra 30% Travel Voucher of the value of the fare purchased. These options are only redeemable once per booking.

Option 1: Ready to ‘Book your trip’ - if you currently know when and where you want to go.

The ‘Book Your Trip’ option, allows customers to change their destination (if flight is originating from Malta) and choose a new date within 12 months from the date of the original flight free of charge. In addition, a Eur20 Travel Voucher for each flight and passenger booked will be offered to all those that choose this option. This Travel Voucher is valid for 12 months from the date of issue on any Air Malta operated flight. It is fully transferable and non-refundable.

Option 2: ‘Save your trip’ - if you don’t currently know when and where you want to go.

The ‘Save your trip’ option will offer customers an additional 30% of the value of the original fare price (excluding taxes and fees). These Travel Vouchers are valid for 12 months from the date of issue on any Air Malta operated flight. These are fully transferable and nonrefundable.

Option 3: Decide on your ‘Trip Later’ - if you are not sure you are going to travel in the future.

The Travel Voucher with this option is valid for 12 months from the date of issue on any Air Malta operated flight. It is non-transferable and fully refundable. If not used, you can apply for a refund of the Travel Voucher in the last month of its validity.

More information and links to apply for any of these options is available here: www.airmalta.com/information/keep-your-trip-for-the-future

Following the receipt of these online forms, customers will be contacted and sent their Travel Vouchers.

Air Malta is ensuring to offer the best options for its customers during these extraordinary circumstances. It wishes to thank all its clients for their loyalty and continuous support during these difficult times.

-ends-
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