Caring for your Health and Safety


Travel with peace of mind


As part of our stated commitment to ensure Health and Safety for our passengers, we have made a few changes to your travel experience. During these unprecedented times we have reviewed our processes and upgraded cleaning measures to protect you and your loved ones.

We have been working with industry partners and following best practice guidance to ensure the highest standards of health and safety, not only onboard but throughout the customer journey. Following is a list of changes and recommendations to keep you safe from the time you enter the airport, whilst onboard and upon arrival at your destination.

Special Hygiene Measures
Before you travel
Travel Safely
Flexible Rebooking Options
Refunds Dashboard


Special Hygiene Measures


We are doing our utmost so that you can travel safely without having to worry. You can find out here about the special measures Air Malta has put into effect to protect you and your fellow passengers.

Important Information about the compulsory wearing of masks

HEPA Filters

Air Malta aircraft are equipped with HEPA filters with an efficiency level of more than 99.9% filtering very small particles such as bacteria and viruses. Cabin air inside aircraft is also refreshed every 2-3 minutes.

Aircraft Cleaning and Sanitisation

Air Malta aircraft are sanitised daily using Airbus approved products.
All internal aircraft cabin surfaces are thoroughly cleaned after every flight. All passenger transport is sanitised daily.

Cashless Payments Onboard

Pre-packed food and selected drinks will be available for sale on board. Items on sale can be found in our inflight magazine, Il-Bizzilla. Only credit card payments will be accepted.


Before you travel


Entry regulations for your trip


In the current situation, the entry regulations for various destinations can change at short notice.

To make sure you’re well briefed, you will find the latest information for your destination here. (no guarantee of accuracy)

Before entering Malta, please make sure you are informed about the current regulations on the Ministry for Foreign Affairs Website


Travel Safety


01

Before your flight

Preparations at Home

Customers must ensure they check the latest travel requirements, advisories and restrictions of the countries and airports they are travelling to, as these maybe subject to change.

Customers must ensure they have a sufficient number of face mask/s for the entire journey. Face masks should be changed after 4 hours of use, unless otherwise indicated by the mask manufacturer. Anyone feeling unwell should NOT travel to the airport.

Customers are requested to check the following link, https://reopen.europa.eu/en for the latest requirements and updates before travelling.

Travel insurance is always recommended.

Mandatory Health Declaration Form


It is a mandatory requirement for all travelling customers to electronically fill the health declaration form found on https://www.airmalta.com/covid19 prior to checking-in for any Air Malta flight. This electronic form must be presented at the check-in/boarding gate prior to boarding the aircraft. Passengers who have not completed the health declaration form may be refused boarding.

All passengers travelling to Malta must complete the Public Health Travel Declaration form as well as the Passenger Locator form. Both forms as well as further information can be accessed through https://www.maltairport.com/declarationforms/.

Passengers travelling from Austria, Belgium, Bulgaria, Czech Republic, Paris, Marseille, Hungary, Ireland, Netherlands, Gdansk, Krakow, Porto, Madrid, Barcelona, Girona, Switzerland, Tunisia, Belfast, Cardiff, Leeds, Liverpool, Manchester and Newcastle to Malta should present a negative COVID-19 Polymerase Chain Report (PCR) taken within 72 hours of their arrival before boarding flights to Malta. Passengers who fail to produce the PCR COVID-19 test on arrival, may be submitted to testing in Malta and may be subject to a quarantine order issued by the Superintendent of Public Health

02

At the Airport

Follow all airport communication and policies as instructed.

Staff at Malta International Airport will be wearing masks and following Health and Safety standards mandated by Maltese Authorities.

You may be asked to undertake a basic health assessment such as temperature screening and provide details of your travel itinerary. At Malta International Airport, if your body temperature exceeds 37.2 degrees Celsius, you will be interviewed by the Public Health Authorities and may be asked to leave the airport.

Malta International Airport (MIA) has introduced new signage and floor markings to help you find your way around the terminal, whilst keeping safe distances. New technologies such as thermal screening and agglomeration detection are also in place.

Please ensure to remove lithium batteries, valuables and dangerous goods from all checked in luggage.

There are no changes to current procedures for pets in cabin and musical instruments.

Business class passengers and Diamond Card holders are advised that MIA’s La Valette lounge will be operating in line with social distancing recommendations, and that lounge availability may not be guaranteed.

Online check in


Where possible, online check-in is recommended. Make sure that you fill all mandatory forms before.

Airport Arrival | Be Early!


Arrive at the airport a minimum of 2.5 hours prior to the flight’s scheduled departure time. Be aware that only travellers maybe allowed inside Airport terminals.

Masks on all the time


It is obligatory in many airports to wear face masks at all times. If you cannot wear a face mask because of medical reasons, you will need to present a signed medical certificate from your physician.

Disinfection


Follow general hygiene etiquette and ensure social distancing. Use hand sanitiser where available. Personal sanitiser gels can be taken onboard, however they must not exceed 100ml when passing through Security.

Hand Baggage


Hand baggage may now be checked in free of charge. Only laptop bags, hand bags and baby bags are guaranteed on board, other hand baggage will be restricted.

03

Boarding / On Board

Masks on all the time


Ensure that face masks are worn at all times. Passengers will not be allowed to board without a face-mask. Children under 3 and passengers suffering from breathing difficulties are exempt. Gate staff and crew must be notified.

Face visors are not allowed as a substitute of face masks.

Non-compliance to wearing masks onboard the aircraft may also result in a fine in the same way as applied in public places.

If you cannot wear a face mask because of medical reasons, you will need to present a signed medical certificate from your physician. Customers who do not provide a signed certificate will not be taken on board.

Social Distancing


Ensure social distancing at all times and follow general hygiene etiquette. Boarding will be undertaken by zones, Business Class passengers will be boarded last.

Follow the instructions given by the Air Malta representatives at the gate at all times.

Ensure that the health Declaration form is completed. This must be presented prior to boarding.

Use of hand sanitisers is recommended. These can be found across the airport terminal.

Cabin Crew


Cabin crew will wear masks throughout the flights.

Safety Demonstration


Pay particular attention to our revised pre-flight safety demonstration. Any face masks must be removed in the case of an emergency involving the use of oxygen. Once seated, do not switch your pre-allocated seat.

Hygiene


Follow general hygiene etiquette.

No queuing is allowed for the use of lavatories. In line with safety recommendations, only the rear aircraft lavatories will be available for use by ALL passengers.

Air Quality


Air Malta aircraft make use of HEPA (High-efficiency Particulate Arrestor) filters which remove particles including bacteria and virus clusters. The efficiency of the aircraft’s air conditioning HEPA filters is at least 99.97% at 0.3 Micron. The cabin conditioning air enters at the top of the cabin and travels vertically downwards to leave at floor level and is designed to prevent longitudinal airflow within the cabin. This air filtration system is also used in hospitals.

Cashless Payments and OnBoard Magazine


Pre-packed food and selected drinks will be available for sale on board. Items on sale can be found in our inflight magazine, Il-Bizzilla. Only credit card payments will be accepted.

Il-Bizzilla magazine will be provided onboard. Please pick up a complimentary new copy of the magazine upon boarding the aircraft. Feel free to take it with you after the flight. Copies of used magazines left onboard will be recycled.

04

Arrival

Disembarkation and arrival will be undertaken by zones. All Passengers are to remain seated until instructed to do otherwise by the crew.

Facemasks to remain worn at all times.

Follow general hygiene etiquette social distancing when waiting for and collecting baggage.

Follow airport health and safety guidelines.


Flexible Re-Booking Options


Has your flight been cancelled due to COVID-19?

Air Malta would like to thank you for your loyalty and as a token of our appreciation we would like to advise that we have 2 options that offer you the flexibility to fly with us again when you’re ready.

If your reservation was booked through a third party, such as a Travel Agency, please contact your Travel Agency directly who will assist you further.

Keep your trip for the future, don’t cancel postpone

Ready to “Book your trip”


We are pleased to offer you

• Passengers can exchange their ticket, free of charge, to the same destination on any Air Malta operated flight . Change in destination is supported where route is cancelled.

• All passengers can choose any new date to travel. Travel must be completed by the 31st of December 2021
• The fare difference will be charged in the event that an infant ticket is upgraded to a child ticket and a child ticket is upgraded to an adult ticket 

Decide on your “Trip Later” 


 The full amount of your ticket is issued in the form of a Travel Voucher 

• The Travel Voucher is valid for 12 months from the date of issue on any Air Malta’s Network


• The Travel Voucher is transferable and fully refundable. If not used, you can apply for a refund of the Travel Voucher in the last month of its validity


Refund Status Dashboard


€10.1

million

Refunds reimbursed till date*