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Q – If I have changed my family name, how do I update my Flypass account accordingly? A - To change your name on a Flypass account, we will ask you to send us a copy of a legal document that shows the correct name, such as your driver's licence, marriage certificate or passport. Send your request to:
Flypass Unit
Air Malta Head Office
Luqa LQA 05.
E-mail Address
Q - Do I earn KMiles if the name on my account is different to the name I actually use when I travel? A - To receive automatic KMiles credit, the name on your account needs to match the name on your tickets. For security reasons, we strongly recommend that you have your tickets issued in your legal name rather than any other name. For partner transactions, the name you use when doing business with that partner should match the name on your Flypass account.
You may be a Flypass member who has travelled using a nickname, or a new legal name, that has not yet been updated on your Flypass account, and perhaps you did not therefore receive credit for the transaction. If this is the case, please submit a written request for credit to us, along with copies of your ticket receipt, boarding passes or applicable partner receipt(s) and any identification that includes your nickname, or the legal documents listed above. Send your request to :
Flypass Unit
Air Malta Head Office
Luqa LQA 05
E-mail Address
Q - Can I have more than one postal address for my Flypass account? A – Yes you can. However, if you receive printed summaries from us, we can only send these mailings to your primary postal address.
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