Q - Where can I obtain information regarding Air Malta flight destinations?
A - Information about our route network can be obtained from the online timetable which is updated regularly.
Q - How do I check seat prices, availability and flight times?
A - Prices, availability and times can be checked by submitting a search to the online booking engine.
Q - I am having difficulties in booking online. Who do I contact?
A - If you are having difficulties in booking online on airmalta.com, you may us on Email during office hours.
Q - I have concluded my reservation, but would not be able to travel. Can I transfer my ticket to another person?
A - No. Name transfers are not allowed.
Q - I made a mistake during my online booking process and only realised about it after closing my booking and after having authorised payment. What shall I do?
A - You need to contact our International Call Centre immediately to correct this error. However, since payment for the online booking has already been made through the Credit Card, there are applicable charges to correct the mistake made.
Q – Is it possible to book just an outward flight on www.airmalta.com?
A - Yes. One-way itineraries can be booked separately online.
Q - Can I cancel or change my reservation, and are there any charges for doing so?
A - Reservations can be cancelled or changed up to 1 day before departure by contacting the Air Malta Sales Office in the country of your location, and/or our International Call Centre. If a ticket has already been issued, we will apply a charge for cancellation or re-booking as the case may be. The actual charge amount will depend on the fare you have paid.
Q - I did not utilise my ticket. Do I get a refund?
A - To qualify for a refund, cancellations have to be made at least 1 day before your scheduled departure. Normally, the refund process takes approximately 15-21 working days. Flexi fares and special Offers are not refundable. You may apply for refund through our International Call Centre, Air Malta sales offices or your travel agent.
Q - How can I pay for my ticket on airmalta.com?
A – By credit card. Note that all online payments are effected within a secure environment. Should you encounter any difficulties when paying online, please contact us on Email during office hours.
Q - Is there a credit / debit card charge for online payments?
A – No, we make no separate card charge for online payments.
Q - I do not have a credit card. Can I make an online reservation?
A – You need a credit card to pay for your online booking. However if you do not have a valid credit card, you may still contact our International Call Centre to make a provisional booking. Reservation time limit applies. This may vary according to type of fare booked.
Q - Can I book online if the passenger and credit card holder are not the same person?
A - Yes you can.
Q - Why is it not possible to book via the internet less than 1 week prior to departure?
A - This only applies in the case of paper tickets, to allow enough time for delivery.
Q - Do I have to reconfirm my flight prior to departure?
A - Although it is not mandatory to reconfirm a flight, we recommend you do so by contacting our International Call Centre.
Q - How do I purchase an open return ticket?
A - An open return ticket can be purchased from our International Call Centre or any Air Malta Sales Office.
Q - What is an e-ticket?
A – An e-ticket (electronic ticket) consists of a flight itinerary, the details of which are stored in our database. E-tickets are sent via e-mail and therefore there is no paper ticket to collect. This ensures that e-tickets cannot be stolen or lost.
Q - What do I possess as proof of purchase of an e-ticket?
A - You will receive an e-ticket itinerary receipt via e-mail. This will contain details of your flight schedule. You can print this and present it at your check-in counter prior to departure.
Q - What if I have misplaced or lost my airline ticket?
A - If your ticket was a printout of an electronic ticket (e-ticket), then all your booking details are stored in our system. This means that you only need your passport to check-in.
If your ticket was a traditional paper ticket, issued by Air Malta, you should contact an Air Malta Sales Office or our International Call Centre and we will replace your ticket against a charge.
If your ticket was issued by an Agent and not by Air Malta directly, you need first to obtain the relevant documentation from the Agent. Air Malta will issue a replacement ticket only when all details are given.
In all cases, the original lost or misplaced ticket has to be on Air Malta documentation.
Q - My tickets have not arrived in the post. What should I do?
A - Should you have any problems with ticket delivery please contact our International Call Centre as soon as possible.
Q - Can I book and pay online for flights which depart from another country?
A - Yes you can.
Q - How far in advance can I book my flights?
A - You can book a flight up to 330 days in advance.
Q –What if a prior flight is delayed and I then miss a connecting flight with another airline?
A - If an itinerary for the whole of your trip is issued on one ticket, you are provided with an alternative routing to your final destination by the airline whose flight delayed you. However, if your itinerary is on separate tickets, the airline is only responsible up to the final destination showing on that particular ticket.
Q - Can I book a flight for babies not yet born?
A - If your baby is not yet born at the time you are making your reservation, please do not include the baby in your reservation at this point. Once the baby is born, please contact our international call centre to update your reservation and include your newborn in your booking. A ticket for your newborn will be issued and you will be required to settle the applicable fare. Newborns are classified as infants and do not occupy a seat on the aircraft. An infant pays 10% of the adult fare. Click here for further information about traveling with infants and children..
Q - What if Air Malta changes my flight times and/or routing?
A - Should there be any changes to your flight time and/or routing, we will notify you accordingly and provide you with a suitable alternative.
Q – What is the age classification of an Infant and a Child?
A – We consider a child to be an Infant up to the day before he/she is 2 years of age. Children refers to those passengers between the ages of 2 and 12 years achieved.
Q - Does Air Malta charge special rates for children?
A - Children pay a percentage of the adult price on normal fares. However, for special offers they pay the full adult fare.
Q - We are travelling as a group. Does Air Malta offer any group concessions?
A – Click here for more details.
Q - What do the different classes of travel actually signify?
A - Classes of travel are categorised according to their conditions and restrictions. The variables include ( amongst others ), the number of changes permitted, refunds applicable etc. As a general rule, the lower the fare, the more restrictions are likely to apply. Click here to view the benefits associated with each fare.