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2nd flight
Outward date
Return date
Adults
Children
(2-11yrs)
Infants
(0-2yrs)
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Partly Cloudy H:28°C L:23°C
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Volunteer Denied Boarding Compensation Notice

Passengers have the option of:
  • Reimbursement of the full cost of the ticket at the price at which it was bought, for the part of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant,
  • A return flight to the first point of departure at the earliest opportunity.
  • Reimbursement will be made within seven days, paid in Cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services;
Or
  •  Re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
  •  Re-routing, under comparable transport conditions, to their final destination at a later date at the passenger’s convenience, subject to availability of seats.

Besides the above, in the case of volunteer denied boarding, passengers are also entitled to:
  • Meals and refreshments in a reasonable relation to the waiting time;
  • Hotel accommodation in cases where an additional stay of one or more nights is necessary;
  • Free of charge two telephone calls, telex or fax messages, or e-mails;
  • Denied Boarding Compensation as per Table below:

SECTORS
<1500km

SECTORS 1500-
3500kms

SECTORS
>3500kms

Normal
compensation
Normal
compensation
Normal
compensation
EUR250 OR EUR400 OR EUR600 OR
VOUCHER (MCO)
EUR300
VOUCHER (MCO)
EUR500
VOUCHER (MCO)
EUR750
If passenger is rerouted
to arrive at final
destination not more
than 2hrs after original
scheduled arrival time
If passenger is rerouted
to arrive at final
destination not more
than 3hrs after original
scheduled arrival time
If passenger is rerouted
to arrive at final
destination not more
than 4hrs after original
scheduled arrival time
EUR125 OR EUR200 OR EUR300 OR
VOUCHER (MCO)
EUR150
VOUCHER (MCO)
EUR250
VOUCHER (MCO)
EUR375

SAMPLE PASSENGER RECEIPT

I, the undersigned ____________ hereby confirm having received compensation in the amount of __________ for being denied boarding on flight _____ from _____ to _____ date _______________ as per applicable Air Malta rules which have been duly brought to my knowledge, understood and accepted.

Name and Signature
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