Requesting KMiles Retroactive Credit
Q1.How do I request mileage credit that hasn't been applied to my account?
A – Please forward the relevant documentation to the Flypass Unit, clearly stating your Flypass number. Only flown e-tickets together with copies of the boarding passes will be accepted. Kindly allow 45 working days for processing requirements. It is possible to apply for retroactive credit of miles that have not been automatically credited for up to 6 months.
Q2.Q - How long should I wait before I request my retroactive credit?
A - You should wait a minimum of 15 days from the completion date of your trip. For retroactive credit transactions with other partners, please allow a minimum of 60 days from the transaction. Any request for mileage not credited to your account must be requested within 6 months of the activity. Kindly note that flight activity prior to your enrolment date is not eligible for mileage credit. It is possible to apply for retroactive credit of miles that have not been automatically credited for up to 6 months.
Q3.Q - Once I request the mileage credit, how long will it take to be applied to my account?
A – Please allow up to 45 working days for KMiles to be posted to your account.