Checked Baggage

Your Checked-in Baggage

Know exactly what you can take with you

Trust us to take full care of your checked-in bags, from the moment you arrive at our service desk, until you pick them up from your destination. 

Essential info

The amount of baggage you can check in depends on the travel class of your ticket. 

Product Family

Baggage Permitted

Simply Fly
1PC - 20kg
Best Value
1PC - 20kg
Spoil Yourself
2PC - 20kg each
Business Basic
2PC - 20kg each 
Business Value
2PC - 20kg each
Business Anytime 2PC - 32kg each

Learn more about the various benefits of our travel classes. 

Your exact baggage allowance is always stated on your ticket. Visit View My Booking to enter your PNR code and retrieve this information. 

Children and Infants

Infants (0 - 2 years old) 10 kg per infant 
Children and Minors (3- 16 years) Same as adult baggage allowances

Learn more about travelling with infants and children.

By Piece or by Weight?

Your checked-in baggage is counted by pieces rather than by weight alone.  This means you can carry a maximum amount of weight in the number of pieces that your ticket is entitled to. Baggage-pooling is not permitted between passengers traveling on the same routing to the same final destination.

Be aware that some airlines have different checked-in baggage rules. You should contact your travel agency or speak directly with the airline in question if part of your travel itinerary involves another airline. 

If you’re in doubt, ask our airport staff who can advise you on the checked-in baggage regulations for a trip involving another airline. 

Need to carry more baggage?

If you need to check in extra baggage over and above your free allowance, you can conveniently arrange this online. View the fees and buy excess baggage

If you try and check in baggage that exceeds the permitted weight, this is considered excess baggage and you will have the option to pay for the extra weight at the service desk.  

Remember, a single piece of checked-in baggage should never weigh more than 32 kg, whether or not the allowed excess baggage limit has been exceeded. All pieces of baggage in excess of 32 kg must be repacked in separate bags.

What Should I not Include in my Checked Baggage?

Due to international regulations, there are some restrictions on what you can pack in your checked-in baggage. A list of dangerous items is kept updated and can be viewed here.

Travelling to/from the USA

When you’re preparing your checked-in baggage for travel to the USA, remember to check the TSA (US Transportation Security Administration) restrictions on using locks. Certain items such as flammable material are also completely banned on flights to and from the USA, both in checked-in and hand baggage. For more information please visit the TSA website.

Read more about travel to the USA

Damaged, Delayed or Lost Baggage

In some rare cases, problems may result in your baggage being lost or delayed. If you encounter such an issue with your baggage and require assistance, we are committed to helping you. Our dedicated baggage claims staff will answer all your questions. 

To find out more, visit the baggage support section.
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