Your Checked-in Baggage
Know exactly what you can take with you
Trust us to take full care of your checked-in bags, from the moment you arrive at our service desk, until you pick them up from your destination.
The amount of baggage you can check in depends on the travel class of your ticket.
||30 kg per person
||20 kg per person
about the various benefits of our travel classes.
Your exact baggage allowance is always stated on your ticket. Visit View My Booking
to enter your PNR code and retrieve this information.
Children and Infants
|Infants (0 - 2 years old)
||10 kg per infant
|Children and Minors (3- 16 years)
||Same as adult baggage allowances
Learn more about travelling with infants and children.
By Piece or by Weight?
Your checked-in baggage is counted by weight rather than by piece. This means you can distribute the contents amongst different pieces of individual luggage as you see fit, provided you do not exceed the total weight permitted (see above).
Be aware that some airlines have different checked-in baggage rules. You should contact your travel agency or speak directly with the airline in question if part of your travel itinerary involves another airline.
If you’re in doubt, ask our airport staff who can advise you on the checked-in baggage regulations for a trip involving another airline.
For those travelling in groups of two or more
Since not everyone needs to carry the same amount of luggage, you may share your baggage weight limit with your travel companions, allowing some to carry more than their individual weight limit, providing that the total weight of the group’s luggage does not exceed the total allowed for the group. You may avail yourself of this service only if you will be checking in together and are travelling on the same route to the same final destination.
Need to carry more baggage?
If you need to check in extra baggage over and above your free allowance, you can conveniently arrange this online. View the fees and buy excess baggage.
If you try and check in baggage that exceeds the permitted weight, this is considered excess baggage and you will have the option to pay for the extra weight at the service desk.
Remember, a single piece of checked-in baggage should never weigh more than 32 kg, whether or not the allowed excess baggage limit has been exceeded. All pieces of baggage in excess of 32 kg must be repacked in separate bags.
What Should I not Include in my Checked Baggage?
Due to international regulations, there are some restrictions on what you can pack in your checked-in baggage. A list of dangerous items is kept updated and can be viewed here
Travelling to/from the USA
When you’re preparing your checked-in baggage for travel to the USA, remember to check the TSA (US Transportation Security Administration) restrictions on using locks. Certain items such as flammable material are also completely banned on flights to and from the USA, both in checked-in and hand baggage. For more information please visit the TSA website.
Read more about travel to the USA
Damaged, Delayed or Lost Baggage
In some rare cases, problems may result in your baggage being lost or delayed. If you encounter such an issue with your baggage and require assistance, we are committed to helping you. Our dedicated baggage claims staff will answer all your questions.
To find out more, visit the baggage support