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Q - I have some questions concerning Flypass. Where can I look for the answers? A - Our website provides a wealth of information on the Flypass programme. Click here to visit the Flypass page and learn more about it. If you still have any unanswered questions, you can contact the Flypass Unit service desk on (+356) 2299 9425 / 2299 9427 or e-mail
Q – If I have changed my family name how do I update my account details? A - To change your name on a Flypass account, we will ask you to send us a copy of a legal document reflecting the correct name, such as your driver's licence, marriage certificate or passport.
Please send your request to:
Flypass Unit
Air Malta Head Office
Luqa LQA 05
E-mail Address
Q - Can I transfer my KMiles to another airline’s programme? A – No. You are not allowed to transfer KMiles in the Flypass programme to any other airline’s programme. Nor can you transfer any mileage you accumulate within another airline’s programme to our Flypass programme.
Q - When are Bonus/Partner KMiles posted to my account? A - Bonus miles are posted approximately 8 weeks following fulfilment of the requirements.
Q - If I have more than one Flypass account, can I transfer the balances to just one account? A - Yes you can, provided that the name and address are identical on each account and that you have no more than 5000 KMiles in the account which will no longer be used. This can be done by contacting the Flypass service desk on (+356) 2299 9425 / 2299 9427.
If you have more than 5000 KMiles in the account which will no longer be used or if you need to combine more than two accounts, please send a written request to:
Flypass Unit
Air Malta Head Office
Luqa LQA 05
E-mail Address
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