Flypass Online FAQs
Q1.Q - How do I get a Password?
A - Flypass Online uses a password at Login so you can create your own password. To login to Flypass Online, you must be a Flypass member with a valid password.
We are no longer accepting new applications for Flypass memberships.
Login at www.airmalta.com and click on 'Need a Password’. You will be asked to submit your first and last name as they appear on your Flypass account, as well as your Flypass membership number. A temporary password will be e-mailed to you on the e-mail address provided within 5-10 minutes. This password will be used for your initial login. Upon login with the temporary password, you will be prompted to select a permanent password and a challenge question. The challenge question will be required in the event that you forget your password. The answer to your question should not be the same as your password.
Depending on your account, you may also be required to provide your current Flypass KMiles balance and Flypass membership status for further authentication. Once verified, you will be able to supply your e-mail address. You will then receive the temporary password at the e-mail address provided and will be able to login to Flypass Online and select a permanent password of your choice. You can also send in an E-mail if you any further questions.
Q2.Q - I'm having problems logging in with the password selected.
A - Please remember that passwords are case-sensitive meaning ‘ABC123’ is not the same as ‘abc123’. Passwords must be a minimum of 6 and a maximum of 12 alpha-numeric characters. Kindly bear in mind that the password and challenge question should be different from each other.
Q3.Q - Where can I find additional password assistance?
A - Should you need further assistance, please contact our Flypass Unit on (+356) 2299 9660 or E-mail.
Q4.Q - What is a Flypass number and why do I need one?
A - A Flypass number is a 7-character account number for the Air Malta Frequent Flyer programme. This allows you to access your Flypass account information.
Q5.Q - What if I am already a Flypass member, but I am new to Flypass Online?
A – Login at www.airmalta.com, then click on 'Need a Password.'
Q6.Q - What if I see someone else's name on the home page?
A – Click on the link that says 'Change User’, input your Flypass number and password to log in.
Q7.Q - What does 'Remember My Flypass Number' mean?
A - This feature stores your Flypass number as a cookie on your hard drive so when you access www.airmalta.com at a later time, your Flypass number will be repopulated in the 'Flypass Number' box.
Q8.Q - When do I need to login to Flypass Online?
A - For your protection, we require you to login using the Flypass number and password provided to access areas such as the Flypass account information. Although it is not required for all functions, we suggest you always login whenever you visit www.airmalta.com.
Q9.Q - I forgot my Flypass number. Is it available on the site?
A - No. Please call the Flypass Unit on (+356) 2299 9660 or send us an E-mail.
Q10.Q - How long will my account remain active if not used?
A - Accounts will be archived after 24 months of inactivity. You can re-activate your account by calling the Flypass Unit on (+356) 2299 9660. It will take up to 48 hours to re-activate your account during which time you will not have online access to it.
Q11.Q - I have some further questions concerning my Flypass account. Where can I obtain the answers?
A – www.airmalta.com provides a wealth of information concerning your Flypass account. Click here to find out more. If you still have any unanswered questions, please contact the Flypass Unit on (+356) 2299 9660 or send us an E-mail.