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Q - How do I get a Password? A - Flypass Online uses a password at Login so you can create your own password. To login to Flypass Online, you must be a Flypass member with a valid password.
If you are not a Flypass member, click here for more information.
Login at www.airmalta.com then select 'Need a Password’. You will be asked to submit your first and last name as they appear on your Flypass account, as well as your Flypass membership number. A temporary password will be e-mailed to you within 5-10 minutes if you have a valid e-mail address on file. This password will be used for your initial login. Upon login with the temporary password, you will be prompted to select a permanent password and a challenge question, as your temporary password will expire after the first use. The challenge question will be required in the event that you forget your password. The answer to your question should not be the same as your password. Please remember that passwords and the challenge question response are case-sensitive; meaning ‘ABC123’ is not the same as ‘abc123’. Passwords must also be a minimum of 6 and a maximum of 8 alpha-numeric characters. It is important to remember the case you select. Depending on your account, you may also be required to provide your current Flypass KMiles balance and Flypass membership status for further authentication. Once verified, you enter your e-mail address. You then receive the temporary password at the e-mail address you provided and that will allow you to login to Flypass Online and select a permanent password of your choice. You can also write to: e-mail if you have any questions.
Q - What if I forget my password? A – You can always visit ‘Forgot Your Password’. For a detailed explanation of the process, please continue reading. Click on ‘Login’ at the top of the page, then select ‘Forgot Your Password’. You will be required to submit your first and last name as it appears on your Flypass account as well as your Flypass number. Flypass Online will verify the information and once it has located your account, you will be prompted to give the correct answer to the challenge question that you previously set up. Once you give the correct response to the challenge question, you will be allowed to enter a new Password. Please remember that passwords and the challenge question response are case-sensitive; meaning ‘ABC123’ is not the same as ‘abc123’. Passwords must also be a minimum of 6 and a maximum of 12 alpha-numeric characters. Please remember the case you select. If your account includes a valid e-mail address, a confirmation mail will be sent.
Q - I'm having problems logging in with the password I selected. A - Please remember that passwords are case-sensitive meaning ‘ABC123’ is not the same as ‘abc123’. Passwords must also be a minimum of 6 and a maximum of 12 alpha-numeric characters. Please remember the case you select. Also bear in mind that the password and challenge question are independent of each other and should not be the same.
Q - Where can I find additional password assistance? A - Should you need further assistance, please contact our Flypass Unit on (+356) 2299 9425 / 2299 9427 or e-mail
Q - How do I become a Flypass member? A - Visit ‘Join Flypass’ in the Frequent Flyer section. For a detailed explanation of the process, please continue reading. Click on Frequent Flyer at the home page, then select Join Flypass. Once you have read and accepted the Terms and Conditions, kindly complete and submit the enrolment application to receive your Flypass number. As part of the enrolment process, you will need to choose a Flypass Online password and challenge question. The challenge question will be used in the event that you forget your password, and the answer to the question should not be the same as your password. Please remember that passwords and the challenge question response are case-sensitive; meaning ‘ABC123’ is not the same as ‘abc123’. Passwords must also be a minimum of 6 and a maximum of 8 alpha-numeric characters. Please remember the case you select.
Q - What is a Flypass number and why do I need one? A - A Flypass number is a 7-character account number for the Air Malta Frequent Flyer programme. This allows you to access your Flypass account information.
Q - What if I am already a Flypass member, but I am new to Flypass Online? A – Login at www.airmalta.com, then select 'Need a Password.'
Q - What if I see someone else's name on the home page? A - Click the link that says 'Change User.' You will then be able to input your Flypass number and password to log in.
Q - What does 'Remember My Flypass Number' mean? A - This feature stores your Flypass number as a cookie on your hard drive so when you access www.airmalta.com at a later time, your Flypass number will be repopulated in the 'Flypass Number' box.
Q - When do I need to login to Flypass Online? A - For your protection, we require you to login using your Flypass number and password to access such areas as Flypass account information and to view offers exclusively aimed at Flypass members. Although it is not required for all functions, we suggest you always login whenever you visit www.airmalta.com.
Q - I forgot my Flypass number. Is it available on the site? A - No. Please call the Flypass Unit on (+356) 2299 9425 / 2299 9427 or e-mail
Q - How long will my account remain active if not used? A - Accounts will be archived after 3 years of inactivity. You can re-activate your account by calling the Flypass Unit on (+356) 2299 9425 / 2299 9427. It will take 48 hours to re-activate your account during which time you will not have online access to it.
Q - I have some further questions concerning my Flypass account. Where can I obtain the answers? A – www.airmalta.com provides a wealth of information concerning your Flypass account. Click here to find out more. If you still have any unanswered questions, please contact the Flypass Unit on (+356) 2299 9425 / 2299 9427 or e-mail
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