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Q - How do I make a reservation using my Flypass KMiles? A - To make a reservation using your Flypass KMiles, please contact the Flypass Unit on (+356) 2299 9425 / 2299 9427 or e-mail
Q - How many days in advance do I need to make my award reservation? A – An award reservation can be made between 7 and 45 days in advance of the travel date. In order to avoid processing fees, you will need to make your reservation at least 7 days in advance.
Q - How do I place my Flypass award booking on a courtesy hold? A - You can place an award booking on a 7-day courtesy hold, provided you are booking more than 5 days prior to departure.
Award requests made less than 7 days prior to departure incur a late-processing fee of Lm 30 for each such request.
Q - How do I change or cancel my award travel reservation? A - Please contact the Flypass Unit on (+356) 2299 9425 / 2299 9427 to make any changes to an award travel reservation.
Changes to your award ticket will entail a re-booking fee of Lm 30 per change.
Q - Are the same number of KMiles required for a child travelling on an award as for an adult? A - There is no distinction between a child and an adult. The same number of KMiles are required in either case.
Q – For how long is my ticket valid? A - Travel on an award ticket must be completed within one month from the commencement of travel.
Q – Are there any charges associated with an award booking? A – The Flypass member must settle all departure taxes and security fees when the air ticket is issued.
Also, if you claim an award ticket less than 7 days before you begin travel, a processing fee of Lm 30 will be charged for any such award.
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